Refund policy

Returns, Refunds & Our Keep-It Policy

We’ll be honest with you: skin contact means we can’t accept change-of-mind returns — hygiene thing, not a trust thing. All sales are final unless your order shows up damaged, defective, or just wrong.

And here’s the tea: bigger beauty retailers literally throw away most returned products; opened or not. They can’t resell most returns, so it just goes straight to landfill. Wasteful, bad for the planet, and honestly not the kind of unhinged we’re about.

If your order shows up damaged, defective, or wrong, we got you. Email us within 7 days of delivery at hello@mottlecosmetics.com with:

• Your order number
• A photo of the damage/defect & the mailer it came in (we need the evidence)
• What went wrong, briefly

Once we verify it, you’re getting one of these:

• A free replacement, shipped out fast, or
• A 35% off code for your next order — and yes, you keep the original item. Our loss, your win, better for the earth.

We’ll review every case individually, so eligibility isn’t guaranteed. And if the damage is from you not storing it right or just wear and tear over time — that one’s on you, not us.